Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | E | N | Q | E | O | R | K | C | F | O | V | F | H | T |
| D | O | N | T | A | S | S | U | M | E | A | N | C | N | D |
| O | T | N | R | V | G | M | O | T | I | E | K | E | E | G |
| N | D | A | T | L | Q | I | J | L | T | U | I | A | S | A |
| T | H | S | K | R | R | L | G | S | U | T | N | A | D | X |
| P | R | K | Y | E | O | E | I | E | A | T | H | R | L | Z |
| A | U | Q | V | Y | O | L | L | P | S | Z | I | I | J | Q |
| N | V | U | D | E | L | W | E | Z | S | W | Z | O | X | X |
| I | W | E | L | C | M | B | N | M | W | A | V | Q | N | Q |
| C | U | S | P | O | C | P | Z | E | O | W | V | G | B | V |
| O | G | T | I | N | B | N | A | I | R | T | R | T | E | U |
| Z | E | I | G | T | R | D | G | T | Y | S | I | C | C | K |
| F | K | O | Z | A | T | Z | O | N | H | I | H | O | F | W |
| K | V | N | O | C | F | W | Z | T | J | Y | H | I | N | E |
| Z | P | Q | J | T | V | U | B | C | Y | G | H | H | P | T |
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