Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | Q | I | I | U | I | T | I | T | N | R | I | W | R |
| J | O | R | D | V | G | N | N | B | P | O | A | B | D | U |
| J | N | N | N | M | E | E | E | M | I | I | F | G | O | O |
| N | T | O | T | L | F | T | I | F | H | T | Q | F | N | K |
| O | A | B | I | R | B | S | T | B | S | U | N | X | T | L |
| I | S | M | E | A | O | I | A | I | R | L | Q | S | P | T |
| T | S | D | Y | A | U | L | P | V | E | O | E | Z | A | O |
| S | U | T | E | L | L | E | E | T | N | S | K | O | N | S |
| E | M | W | C | H | W | M | B | M | W | N | U | A | I | M |
| U | E | W | O | K | P | W | B | X | O | R | Z | B | C | Q |
| Q | G | W | N | A | S | A | C | A | E | T | P | N | I | A |
| K | K | L | T | R | O | X | X | P | K | Q | I | W | T | U |
| S | V | H | A | F | L | Q | E | S | A | V | E | O | R | B |
| A | Y | U | C | M | Y | S | Z | S | T | U | C | I | N | N |
| G | U | B | T | G | T | F | S | D | G | J | D | G | B | T |
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