Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | F | B | A | R | G | T | C | I | O | T | X | E | E |
| M | O | R | U | A | F | N | N | P | P | T | X | L | V | I |
| U | N | N | Z | F | Z | E | E | M | I | D | I | T | O | F |
| B | T | A | T | X | J | T | I | E | H | M | K | R | N | W |
| Z | A | M | N | R | R | S | T | G | S | O | U | C | O | E |
| S | S | V | G | E | O | I | A | F | R | W | Y | Z | I | W |
| W | S | B | V | Q | C | L | P | S | E | J | R | O | T | C |
| Q | U | G | U | W | V | K | E | N | N | A | A | Y | U | I |
| S | M | E | M | D | J | U | B | M | W | H | R | C | L | N |
| V | E | M | P | A | T | H | Y | N | O | C | I | P | O | A |
| T | C | A | T | N | O | C | E | Y | E | T | X | C | S | P |
| E | M | F | L | I | T | Y | L | W | K | P | I | L | S | T |
| G | L | G | I | E | A | S | W | A | A | F | Y | O | K | N |
| X | B | I | E | H | K | V | K | L | T | R | A | B | N | O |
| A | S | K | Q | U | E | S | T | I | O | N | W | Y | D | D |
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