Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | M | P | D | H | H | E | T | P | G | F | S | P | W | U |
| A | N | H | U | Y | W | V | N | T | O | C | J | C | Y | H |
| S | E | O | W | Y | L | H | E | S | K | N | S | H | C | I |
| K | Y | I | I | D | K | H | I | W | X | G | T | M | Y | Q |
| Q | E | P | J | T | J | Z | T | T | U | A | L | F | C | D |
| U | C | U | K | G | O | S | A | V | P | X | L | L | R | P |
| E | O | O | B | U | F | M | P | M | Y | V | W | A | J | M |
| S | N | P | I | H | S | R | E | N | W | O | E | K | A | T |
| T | T | H | G | B | Q | U | B | L | I | S | T | E | N | T |
| I | A | B | W | I | F | C | I | S | O | O | M | F | Z | H |
| O | C | E | B | B | A | K | A | X | D | R | Y | I | Q | G |
| N | T | O | N | O | I | T | U | L | O | S | T | V | L | L |
| S | F | W | B | U | O | W | A | T | C | N | G | N | Z | E |
| N | L | F | W | Y | E | M | U | S | S | A | T | N | O | D |
| D | F | O | D | O | N | T | P | A | N | I | C | P | R | C |
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