Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | Z | Z | C | E | T | T | G | I | P | A | Y | U | P | T |
| G | N | H | D | L | R | I | Y | V | L | T | B | X | N | A |
| S | P | O | D | Y | W | X | H | R | D | Y | K | E | T | G |
| X | X | W | I | L | Y | E | T | A | Z | M | I | A | N | N |
| Q | I | Q | T | T | G | Z | A | R | W | T | K | E | J | O |
| S | M | I | R | L | O | E | P | G | A | E | T | E | E | I |
| O | U | B | O | Y | S | M | M | P | O | S | U | Y | M | T |
| L | W | N | X | E | V | G | E | W | I | E | E | Z | U | S |
| U | O | C | N | L | O | B | N | L | U | C | D | H | S | E |
| T | Y | B | V | I | X | E | Z | X | O | Y | V | Y | S | U |
| I | Z | J | P | M | R | A | S | N | X | R | Z | K | A | Q |
| O | Q | I | B | S | G | V | T | T | J | H | T | D | T | K |
| N | E | I | H | X | L | A | C | P | R | Y | P | N | N | S |
| R | L | I | I | Z | C | V | K | E | Z | S | U | T | O | A |
| X | P | J | C | T | C | I | N | A | P | T | N | O | D | C |
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