Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | J | O | P | B | D | N | C | X | Y | T | X | T | T |
| O | O | H | L | I | G | W | Q | Q | E | V | W | C | N | N |
| A | N | N | C | H | T | M | T | M | X | G | A | E | O | F |
| L | T | P | T | S | M | I | L | E | M | T | I | I | Q | B |
| O | A | P | O | R | U | E | K | A | N | T | T | N | D | E |
| B | S | S | C | E | O | L | M | O | A | S | P | E | B | J |
| D | S | B | I | N | Z | L | C | P | E | S | N | T | Z | G |
| H | U | R | N | W | E | E | E | U | A | E | K | S | W | G |
| T | M | W | A | O | Y | B | Q | M | A | T | R | I | A | L |
| I | E | T | P | E | A | K | U | V | O | A | H | L | Z | N |
| N | K | N | T | K | S | H | L | U | T | T | I | Y | O | M |
| J | A | U | N | A | M | F | J | R | F | V | I | T | Q | C |
| H | Q | M | O | T | A | S | O | L | U | T | I | O | N | I |
| T | B | V | D | D | P | L | H | T | Z | Z | V | X | N | R |
| E | R | P | Z | L | Y | I | R | H | F | I | K | P | G | K |
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