Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | V | H | C | C | Z | D | X | O | R | D | U | W | E | S |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | O |
| L | W | E | M | O | F | A | U | Y | P | S | Q | O | M | A |
| X | M | G | I | T | N | S | E | P | K | P | I | N | V | I |
| I | A | A | L | N | U | C | O | Q | O | T | W | F | S | Y |
| C | M | M | E | P | O | O | U | L | O | G | B | R | K | H |
| I | H | D | P | N | E | E | I | M | U | S | O | N | D | K |
| N | G | X | T | V | S | B | E | P | A | T | I | E | N | T |
| A | S | A | Q | T | V | L | O | M | G | M | I | I | O | D |
| P | C | V | I | J | O | E | I | N | P | I | G | O | W | C |
| T | E | O | D | R | P | W | W | S | L | A | A | Y | N | T |
| N | N | C | T | X | L | B | N | V | T | O | T | R | L | B |
| O | G | N | U | K | A | Z | H | K | B | E | P | H | O | X |
| D | O | N | T | A | S | S | U | M | E | W | N | X | Y | I |
| C | G | T | E | V | P | G | X | V | H | Q | B | X | N | S |
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