Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | S | J | C | D | M | Y | U | M | I | R | Z | R | V | T |
| P | N | V | E | A | T | G | Y | X | L | M | U | B | N | P |
| E | F | E | B | R | T | M | B | Y | V | G | F | O | U | I |
| V | N | O | I | Q | F | I | N | E | L | A | I | Z | K | H |
| Q | P | E | C | T | E | V | N | O | I | T | U | L | O | S |
| M | E | I | T | L | A | H | H | B | O | V | A | K | I | R |
| W | M | U | I | S | X | P | G | M | O | B | H | O | K | E |
| M | U | M | B | Q | I | T | E | M | P | A | T | H | Y | N |
| S | S | L | H | K | G | L | V | B | T | N | P | I | M | W |
| Y | S | Q | Q | A | O | P | I | H | Q | R | T | N | I | O |
| R | A | C | Q | R | T | C | A | T | N | O | C | E | Y | E |
| C | T | O | T | O | E | D | S | N | H | Q | Y | X | I | K |
| S | N | N | G | N | O | I | T | S | E | U | Q | K | S | A |
| H | O | J | X | I | E | Z | Y | U | Y | X | H | M | U | T |
| C | D | O | N | T | P | A | N | I | C | R | S | T | I | M |
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