Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | Y | C | S | X | N | I | G | P | Y | W | I | L | U | C |
| W | O | U | D | T | E | M | P | A | T | H | Y | I | N | U |
| E | E | Y | H | M | M | Y | I | R | A | H | E | O | W | X |
| K | S | I | E | V | U | J | E | L | K | V | I | I | K | N |
| A | A | N | T | K | S | J | S | C | E | T | K | G | Y | V |
| O | S | O | U | H | S | W | I | Q | O | Y | B | P | R | C |
| T | K | I | V | V | A | N | B | M | W | N | R | E | H | I |
| O | Q | T | Y | K | T | J | E | O | N | Q | T | U | V | N |
| E | U | U | H | H | N | L | P | P | E | A | G | A | C | A |
| K | E | L | G | E | O | I | A | F | R | U | B | U | C | P |
| X | S | O | Z | R | D | S | T | S | S | M | I | L | E | T |
| F | T | S | T | O | A | T | I | M | H | W | J | Y | T | N |
| H | I | N | S | D | G | E | E | J | I | Z | B | P | M | O |
| F | O | L | I | Z | J | N | N | D | P | E | L | A | Q | D |
| C | N | C | I | P | L | J | T | Y | Y | D | Q | R | T | T |
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