Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Y | C | V | T | I | X | D | G | D | W | Y | V | J | C |
| P | I | F | N | L | E | M | U | S | S | A | T | N | O | D |
| C | I | G | G | E | P | Y | T | F | O | M | N | N | F | O |
| D | X | H | K | H | T | E | E | M | P | A | T | H | Y | N |
| Q | O | S | S | X | M | S | S | C | P | R | I | O | G | T |
| V | R | U | M | R | T | Q | I | O | O | I | B | T | V | P |
| G | K | H | I | R | E | B | T | L | L | N | O | O | A | A |
| D | B | Z | L | P | F | N | E | I | M | U | T | A | D | N |
| H | K | V | E | H | B | M | W | P | Y | Z | T | A | Y | I |
| K | E | M | N | Z | O | E | U | O | A | A | Y | I | C | C |
| K | X | W | M | T | O | D | I | F | E | T | U | Z | O | T |
| C | E | R | I | I | B | X | R | A | R | K | I | U | Z | N |
| B | N | O | I | T | S | E | U | Q | K | S | A | E | R | C |
| W | N | K | W | P | J | N | R | X | S | J | U | T | N | D |
| T | I | Q | M | L | F | I | Y | V | G | F | Z | Y | J | T |
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