Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | R | F | N | O | I | T | S | E | U | Q | K | S | A | E |
| E | K | J | E | R | H | Y | M | G | Y | G | G | V | N | V |
| L | L | G | A | F | O | P | W | P | S | N | T | O | Y | K |
| T | E | I | H | T | A | P | E | Y | L | R | I | G | B | N |
| R | W | L | M | T | W | G | F | P | I | T | H | D | B | O |
| C | P | I | H | S | R | E | N | W | O | E | K | A | T | I |
| K | L | Y | Y | A | M | Z | Y | M | G | Y | E | C | T | T |
| T | N | E | I | T | A | P | E | B | Z | E | B | I | L | U |
| R | N | E | T | S | I | L | T | A | X | C | G | N | E | L |
| D | E | N | T | Q | O | L | T | J | L | O | X | A | W | O |
| J | Q | S | G | R | T | E | B | E | Q | N | K | P | N | S |
| X | O | P | T | U | G | H | C | W | W | T | K | T | B | B |
| M | B | N | E | D | A | B | Q | U | L | A | D | N | C | Z |
| D | O | N | T | A | S | S | U | M | E | C | Y | O | V | N |
| C | N | J | J | N | Z | F | A | I | X | T | R | D | K | W |
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