Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | X | X | B | T | C | L | M | L | M | C | H | D | P |
| Z | O | S | R | N | W | C | X | Q | B | O | S | D | J | I |
| W | N | N | S | K | O | T | A | A | S | D | X | W | D | H |
| C | T | H | T | T | H | I | N | T | U | E | L | I | M | S |
| I | A | R | C | R | M | N | T | M | N | M | C | B | T | R |
| N | S | M | I | L | O | W | O | S | J | O | C | B | J | E |
| A | S | K | D | Z | M | L | B | I | E | A | C | U | X | N |
| P | U | I | L | A | I | J | E | N | T | U | I | E | H | W |
| T | M | R | W | S | M | M | P | M | M | U | Q | J | Y | O |
| N | E | Y | T | T | P | K | A | Q | O | Y | L | K | Y | E |
| O | G | E | K | A | I | I | T | R | D | T | C | O | S | K |
| D | N | R | T | B | P | U | I | V | P | V | I | K | S | A |
| U | I | H | S | J | E | K | E | B | N | V | J | O | H | T |
| J | Y | L | T | J | M | W | N | N | I | O | T | E | N | Z |
| B | T | Y | C | X | C | B | T | G | W | N | J | X | K | V |
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