Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | L | T | W | Y | Q | Q | E | E | U | E | U | O | L | A |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | D |
| X | P | M | M | T | I | X | R | Y | Y | S | L | O | A | G |
| Y | C | N | I | R | Y | H | E | P | K | L | I | L | C | U |
| F | S | K | L | G | W | C | X | Q | G | T | P | E | F | U |
| C | X | O | E | L | O | E | U | B | O | G | R | N | G | I |
| I | Z | J | L | N | L | E | H | M | A | K | I | Z | Y | G |
| N | R | T | T | U | S | B | E | P | A | T | I | E | N | T |
| A | B | A | D | T | T | L | X | M | U | V | R | E | R | I |
| P | C | R | I | D | O | I | I | X | P | C | U | L | T | B |
| T | C | O | Z | R | T | W | O | S | N | A | F | X | Z | R |
| N | N | B | T | T | Q | U | P | N | T | V | T | X | R | L |
| O | Q | N | O | E | A | A | M | A | X | E | U | H | Q | X |
| D | O | N | T | A | S | S | U | M | E | Z | N | N | Y | T |
| C | N | P | H | Z | X | C | R | R | E | N | P | L | A | L |
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