Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | V | W | D | L | X | V | M | V | U | I | S | M | O | K |
| P | N | K | U | L | Z | R | J | N | S | E | J | K | N | A |
| F | Q | E | G | S | N | Y | O | K | W | S | L | O | N | P |
| M | N | A | I | V | L | I | C | V | D | Z | I | I | C | I |
| Q | J | E | J | T | T | P | F | I | H | T | R | T | M | H |
| O | E | O | T | U | A | B | T | J | O | N | V | Y | J | S |
| A | M | W | L | S | Z | P | H | M | C | V | W | H | U | R |
| U | U | O | P | C | I | W | E | I | D | T | Q | T | P | E |
| V | S | V | K | C | I | L | N | B | Q | F | F | A | I | N |
| J | S | O | S | F | O | A | L | O | Y | J | W | P | D | W |
| P | A | E | R | R | P | Q | K | X | I | Q | H | M | J | O |
| X | T | O | T | T | T | C | A | T | N | O | C | E | Y | E |
| Y | N | N | N | F | X | Z | Y | A | I | M | W | F | N | K |
| J | O | O | K | N | O | I | T | S | E | U | Q | K | S | A |
| C | D | T | Y | O | O | T | S | Y | A | T | J | G | R | T |
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