Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | C | X | O | H | G | X | O | W | F | K | K | R | E | D |
| D | O | N | T | A | S | S | U | M | E | S | N | W | Y | H |
| O | N | N | U | H | T | A | X | D | N | E | X | H | I | U |
| N | N | U | T | M | F | V | H | S | T | X | T | M | D | M |
| T | I | O | I | R | N | W | N | S | D | A | T | D | Q | Y |
| P | C | S | I | N | O | O | I | V | P | X | B | Y | Z | A |
| A | I | A | S | T | I | L | J | M | C | V | Z | G | F | A |
| N | S | N | T | T | S | B | E | P | A | T | I | E | N | T |
| I | R | X | U | N | T | E | A | M | K | V | T | N | N | Q |
| C | V | L | E | W | O | M | U | B | O | A | A | H | M | H |
| U | O | J | L | R | V | C | X | Q | M | T | I | A | W | R |
| S | D | D | I | G | C | G | E | F | K | T | I | P | M | T |
| X | H | R | M | T | Y | R | Y | Y | S | S | I | O | G | H |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | N |
| W | L | Q | V | B | V | F | R | Z | S | O | A | G | A | M |
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