Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | M | R | N | O | I | T | S | E | U | Q | K | S | A | C |
| E | W | K | D | O | N | T | P | A | N | I | C | N | N | K |
| R | L | R | J | J | P | S | J | Z | E | Y | D | O | M | J |
| P | B | I | K | L | V | H | N | L | S | P | I | R | U | E |
| Q | K | Y | M | L | X | L | Z | M | L | T | L | C | P | Y |
| U | P | I | H | S | R | E | N | W | O | E | K | A | T | H |
| J | Y | O | Z | F | N | B | T | M | Y | Y | I | Z | D | N |
| T | N | E | I | T | A | P | E | B | Y | E | H | F | F | O |
| O | N | E | T | S | I | L | F | S | H | C | M | O | Y | I |
| M | G | N | V | V | O | N | C | A | T | O | T | N | L | T |
| J | V | L | T | R | C | N | Y | S | A | N | S | I | H | U |
| W | K | U | T | F | H | B | Y | M | P | T | V | D | M | L |
| E | W | N | X | N | C | A | L | K | M | A | O | I | M | O |
| D | O | N | T | A | S | S | U | M | E | C | W | E | S | S |
| C | X | F | C | R | W | Y | K | N | E | T | C | O | W | X |
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