Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | P | R | Z | J | U | W | T | G | Y | D | L | D | Y | O |
| S | Y | R | A | Y | M | X | N | B | E | B | N | N | N | J |
| O | B | H | R | S | N | H | E | T | Q | A | U | O | T | H |
| L | N | K | T | I | D | H | I | W | E | T | I | B | A | E |
| U | A | E | J | A | W | D | T | R | P | T | U | S | K | W |
| T | E | N | T | M | P | X | A | J | O | P | K | K | E | M |
| I | M | Z | S | S | S | M | P | M | I | Q | B | Y | O | Z |
| O | U | X | T | P | I | D | E | E | U | W | E | G | W | J |
| N | S | R | A | L | I | L | B | E | T | C | A | E | N | T |
| E | S | C | C | Q | O | H | S | K | O | T | E | X | E | G |
| R | A | M | M | R | Y | T | K | N | D | U | V | H | R | P |
| P | T | O | T | U | I | B | T | E | E | L | I | M | S | T |
| K | N | N | Z | O | L | A | A | V | W | R | R | A | H | J |
| C | O | Z | N | J | C | L | W | Z | E | O | O | T | I | N |
| C | D | O | N | T | P | A | N | I | C | O | E | X | P | O |
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