Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | F | C | P | X | R | E | W | P | E | G | S | E | K | R |
| Z | N | T | A | K | E | O | W | N | E | R | S | H | I | P |
| X | D | O | U | S | S | Y | A | Z | P | F | M | L | W | R |
| I | U | M | I | S | K | B | E | J | W | T | I | M | U | N |
| B | G | Z | A | T | C | Q | S | C | Q | Z | L | Y | O | J |
| F | R | U | J | G | O | Q | U | M | O | N | E | I | W | C |
| J | H | Y | N | O | L | M | U | E | H | N | T | H | O | I |
| T | N | E | I | T | A | P | E | B | S | U | T | T | V | N |
| X | F | L | O | Q | P | M | V | L | L | T | R | A | E | A |
| B | Q | Y | C | R | P | B | I | O | O | K | I | H | C | P |
| E | W | D | R | A | K | S | S | Q | S | R | L | O | F | T |
| U | Q | Y | T | W | T | B | S | R | S | I | T | C | N | N |
| K | B | H | E | E | B | K | T | X | J | D | R | N | R | O |
| P | Y | B | N | J | E | M | U | S | S | A | T | N | O | D |
| A | O | Y | N | P | W | H | T | G | C | M | P | U | G | C |
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