Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | X | R | T | Q | D | D | Z | I | Z | B | D | F | N | A |
| Q | R | V | N | V | A | W | V | J | J | P | J | U | N | K |
| E | C | J | E | M | P | A | T | H | Y | X | U | O | Q | A |
| E | I | T | I | G | S | I | N | C | R | G | I | C | Q | H |
| I | P | W | T | R | C | I | N | A | P | T | N | O | D | O |
| H | Z | G | A | T | C | A | T | N | O | C | E | Y | E | P |
| O | I | O | P | H | I | U | X | M | J | X | X | I | P | H |
| T | A | K | E | O | W | N | E | R | S | H | I | P | R | X |
| S | E | H | B | W | U | L | I | S | T | E | N | G | T | Y |
| X | E | L | K | B | O | B | Q | X | H | M | A | Z | P | L |
| T | Z | U | I | R | N | N | S | O | L | U | T | I | O | N |
| D | X | K | T | M | Z | R | O | B | Z | Z | H | C | A | R |
| N | W | N | U | A | S | K | Q | U | E | S | T | I | O | N |
| D | O | N | T | A | S | S | U | M | E | F | X | O | A | R |
| C | N | B | V | Z | D | J | E | X | E | Y | H | F | I | F |
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