Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | X | B | U | L | W | Y | M | A | N | E | X | K | U | S |
| E | E | T | U | Y | J | X | Y | X | K | V | E | S | N | D |
| M | R | C | F | L | K | H | H | L | R | L | Q | O | T | W |
| Z | F | A | G | K | Q | H | T | M | F | P | I | A | F | H |
| R | F | T | C | T | L | U | A | P | Y | T | K | S | C | L |
| K | T | N | V | K | D | H | P | I | O | E | T | K | I | W |
| A | O | O | P | X | N | E | M | M | O | N | K | Q | N | L |
| G | Y | C | M | X | Z | H | E | W | E | T | E | U | A | I |
| J | N | E | T | S | I | L | N | I | E | I | L | E | P | L |
| L | D | Y | T | J | O | E | T | E | L | I | M | S | T | V |
| Z | I | E | P | R | R | A | C | U | F | Q | V | T | N | B |
| D | G | Q | T | S | P | V | T | N | E | W | C | I | O | W |
| K | G | N | H | E | M | U | S | S | A | T | N | O | D | Y |
| S | O | I | B | N | O | I | T | U | L | O | S | N | U | X |
| C | P | X | M | E | U | V | O | C | I | K | X | E | D | R |
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