Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | T | A | K | E | O | W | N | E | R | S | H | I | P | C |
| N | X | S | M | Y | E | M | U | S | S | A | T | N | O | D |
| E | C | K | V | E | M | N | U | M | Z | P | T | N | O | W |
| A | H | Q | S | C | P | P | O | I | G | B | T | N | X | D |
| Q | L | U | A | O | A | B | T | L | U | R | T | Y | O | N |
| I | J | E | R | N | T | M | Q | E | O | P | N | O | Q | O |
| K | Y | S | V | T | H | B | E | L | A | G | U | N | X | I |
| T | O | T | V | A | Y | W | E | N | I | E | X | Z | K | T |
| N | F | I | B | C | A | M | I | P | S | S | Q | K | W | U |
| G | F | O | R | T | O | C | P | T | A | A | T | N | I | L |
| M | I | N | S | T | U | P | T | M | E | T | H | E | Q | O |
| Z | V | C | I | T | V | Q | S | I | Z | C | I | N | N | S |
| E | O | O | D | J | K | S | X | P | Q | N | A | E | S | U |
| B | N | G | P | M | E | B | Z | L | Z | R | K | Y | N | H |
| M | U | J | T | K | R | O | Y | P | Z | V | P | R | X | T |
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