Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | F | Q | R | J | T | R | T | R | B | M | A | F | E | G |
| C | C | I | N | A | P | T | N | O | D | O | E | I | N | A |
| A | F | S | J | M | U | Q | E | X | V | V | L | O | Z | P |
| H | N | O | X | B | V | N | I | B | K | Q | I | A | I | G |
| Q | R | L | T | B | F | E | T | V | I | T | M | H | G | B |
| T | E | U | Q | Q | H | T | A | I | O | P | S | B | Y | U |
| V | M | T | N | N | P | S | P | M | R | R | A | H | R | E |
| J | U | I | H | E | D | I | E | V | E | Y | T | R | X | R |
| X | S | O | E | E | Z | L | B | N | I | A | A | R | C | X |
| E | S | N | A | V | O | C | W | O | P | J | C | A | O | X |
| F | A | U | S | R | M | O | Z | M | A | S | E | P | V | Q |
| E | T | O | T | F | E | Y | E | C | O | N | T | A | C | T |
| R | N | N | V | K | Q | I | S | X | Y | G | L | B | V | F |
| D | O | G | A | S | K | Q | U | E | S | T | I | O | N | L |
| C | D | T | D | Z | S | W | A | M | U | D | R | T | G | F |
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