Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | O | S | O | N | I | N | T | L | E | D | G | C | D | C |
| G | Q | C | Z | O | P | R | N | N | D | O | O | E | O | U |
| U | K | I | B | I | I | O | E | E | E | A | I | N | N | R |
| R | A | N | Z | T | H | Q | I | T | Z | L | T | Q | T | H |
| N | S | A | A | U | S | J | T | S | N | R | I | H | A | R |
| H | K | P | Z | L | R | P | A | I | O | I | W | M | S | A |
| A | Q | T | Y | O | E | H | P | L | M | U | M | P | S | X |
| Y | U | N | G | S | N | T | E | G | L | U | R | T | U | M |
| R | E | O | G | R | W | M | B | J | A | A | H | S | M | E |
| H | S | D | H | C | O | C | Y | H | T | A | P | M | E | Z |
| E | T | N | Y | T | E | Y | E | C | O | N | T | A | C | T |
| A | I | A | I | T | K | U | P | R | J | C | X | U | G | X |
| L | O | O | T | E | A | Y | W | E | P | L | X | V | Y | Q |
| O | N | A | D | N | T | B | A | H | I | S | Y | R | Y | C |
| M | O | X | P | I | J | U | W | S | M | G | V | S | X | Q |
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