Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | Q | N | R | X | C | I | N | A | P | T | N | O | D | C |
| C | W | U | Y | Q | P | C | Y | N | C | O | D | D | O | N |
| D | E | Z | H | G | M | N | H | E | T | U | D | N | N | O |
| T | O | F | B | F | L | Q | T | T | K | W | T | A | T | I |
| T | H | V | W | X | I | C | A | S | L | R | R | R | A | T |
| G | O | I | E | C | V | B | P | I | O | Z | D | X | S | S |
| M | I | W | Y | H | P | B | M | L | V | F | U | G | S | E |
| T | A | K | E | O | W | N | E | R | S | H | I | P | U | U |
| V | I | C | Z | U | U | M | S | P | G | M | J | U | M | Q |
| W | J | H | O | Z | O | Y | M | S | A | K | I | U | E | K |
| C | F | I | H | T | V | A | N | O | I | T | U | L | O | S |
| O | L | B | I | H | H | B | Y | G | Y | L | I | V | E | A |
| D | O | O | F | X | N | T | B | G | Y | X | F | E | Z | X |
| J | N | T | C | X | Y | W | A | Z | T | S | X | Z | N | S |
| T | C | A | T | N | O | C | E | Y | E | U | T | I | L | T |
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