Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | C | E | M | W | C |
| D | O | T | T | S | L | I | L | X | P | O | Q | Y | T | A |
| H | N | N | A | S | K | Q | U | E | S | T | I | O | N | X |
| A | T | A | T | K | U | W | A | M | C | S | T | D | R | M |
| N | A | G | D | R | E | Y | E | C | O | N | T | A | C | T |
| J | S | Y | R | F | O | O | P | M | M | W | E | C | M | G |
| P | S | M | I | L | E | L | W | B | P | N | M | K | C | X |
| D | U | O | O | C | I | C | E | N | M | A | H | R | A | B |
| D | M | P | L | S | U | P | U | M | E | R | T | M | K | Y |
| W | E | U | T | U | A | G | C | Q | O | R | E | H | K | O |
| V | A | E | P | T | T | L | M | N | H | T | S | C | Y | G |
| F | N | K | I | I | M | I | T | X | L | D | I | H | C | C |
| L | Y | E | Q | I | A | G | O | P | F | I | T | O | I | W |
| Z | N | S | U | O | B | L | N | N | C | G | D | V | N | P |
| T | P | W | Q | M | S | T | T | E | L | V | U | Y | W | H |
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