Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | B | K | S | K | Z | O | U | R | W | T | U | H | D | C |
| S | N | H | N | F | E | M | U | S | S | A | T | N | O | D |
| I | B | E | V | E | Q | J | O | M | B | W | B | N | P | O |
| W | R | R | I | I | T | L | Y | I | J | N | T | I | E | N |
| N | E | I | M | T | U | S | K | L | V | R | H | H | G | T |
| G | D | Z | Q | T | A | C | I | E | O | S | C | Y | Y | P |
| P | V | Q | I | H | U | P | X | L | R | G | H | D | Q | A |
| W | K | O | X | I | Z | P | E | E | O | T | Z | M | V | N |
| Q | N | L | X | H | X | M | N | B | A | Q | J | U | E | I |
| A | U | J | O | V | O | W | O | P | G | R | O | I | D | C |
| C | L | C | G | T | O | F | M | G | Z | T | W | A | J | K |
| U | T | F | I | E | Y | E | C | O | N | T | A | C | T | J |
| F | F | O | K | N | M | J | I | U | L | H | Q | R | M | I |
| Y | N | A | S | K | Q | U | E | S | T | I | O | N | S | L |
| C | T | P | S | U | L | Y | L | G | M | Q | P | O | T | E |
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