Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | W | B | H | A | M | D | T | K | M | X | G | K | Z |
| H | N | S | D | R | A | B | Y | N | A | O | S | I | N | L |
| W | O | E | P | Q | K | J | O | S | N | M | P | O | N | I |
| B | N | N | I | F | V | I | S | J | M | U | I | R | O | N |
| X | N | E | D | T | T | O | D | S | C | T | H | U | I | E |
| K | E | Z | T | U | A | Y | I | T | O | X | S | L | T | Y |
| J | M | Y | L | S | P | P | Z | M | C | C | R | R | S | I |
| U | U | O | E | D | I | Y | E | I | S | C | E | G | E | J |
| Q | S | A | A | C | V | L | N | B | N | D | N | V | U | E |
| J | S | L | G | H | O | A | S | B | Z | K | W | F | Q | G |
| F | A | L | M | R | P | N | J | C | D | W | O | Z | K | M |
| B | T | X | T | T | Y | H | T | A | P | M | E | M | S | G |
| K | N | N | N | S | V | B | I | A | I | H | K | Z | A | N |
| S | O | O | W | Y | I | U | T | A | C | P | A | L | T | E |
| C | D | C | R | S | M | I | L | E | B | T | T | G | H | W |
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