Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | W | S | T | C | I | N | A | P | T | N | O | D | C |
| M | N | I | P | Z | C | S | E | E | I | C | J | M | O | J |
| J | O | E | H | C | U | A | E | D | X | M | H | N | N | J |
| R | F | L | I | S | J | M | T | M | Y | H | T | Q | T | A |
| G | D | G | M | T | R | H | F | N | P | R | W | L | A | S |
| U | S | I | F | F | A | E | H | T | O | A | K | F | S | K |
| U | L | H | M | W | Z | P | N | L | Q | C | Y | K | S | Q |
| E | Y | H | T | A | P | M | E | W | I | J | E | V | U | U |
| B | U | D | H | J | F | M | X | B | O | S | N | Y | M | E |
| K | A | W | Q | H | O | C | O | H | T | E | T | Z | E | S |
| F | S | H | B | T | P | W | O | Y | N | B | K | E | Z | T |
| S | U | E | I | U | L | W | Q | M | O | C | L | A | N | I |
| I | V | O | T | R | B | E | D | I | I | V | E | A | T | O |
| P | N | E | Q | S | O | L | U | T | I | O | N | L | S | N |
| S | Y | T | P | Z | U | A | O | Y | O | R | D | M | O | H |
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