Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | X | S | A | U | O | O | K | P | L | P | C | N | C | Q |
| S | V | K | O | B | E | M | P | A | T | H | Y | R | N | K |
| Q | N | O | N | J | M | Y | M | B | A | H | P | O | A | Z |
| I | O | R | D | Z | U | N | E | D | K | B | I | L | K | O |
| Z | I | E | K | Q | S | E | I | C | E | T | N | U | E | Y |
| K | T | P | W | O | S | T | S | K | O | D | O | R | E | B |
| C | S | N | G | S | A | S | B | M | W | N | I | O | U | T |
| T | E | D | S | L | T | I | E | U | N | M | T | K | T | I |
| X | U | G | D | E | N | L | P | T | E | B | U | A | A | S |
| M | Q | G | J | Q | O | Q | A | T | R | D | L | D | C | I |
| U | K | I | X | R | D | E | T | K | S | E | O | C | W | T |
| S | S | O | T | W | X | E | I | Z | H | M | S | J | I | C |
| A | A | N | H | P | L | G | E | V | I | B | I | F | J | A |
| Z | O | Y | W | B | P | T | N | T | P | N | K | L | Z | M |
| C | W | C | I | N | A | P | T | N | O | D | H | A | E | B |
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