Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | T | N | G | Z | D | V | R | Y | T | P | E | H | H | I |
| I | N | W | D | G | C | O | R | C | I | N | A | T | S | T |
| H | I | O | P | I | L | V | A | F | O | M | G | L | Q | W |
| S | A | N | I | P | B | T | V | I | X | K | K | U | N | K |
| R | I | K | C | T | N | C | T | O | W | C | E | E | S | Z |
| E | S | N | I | O | O | S | M | I | L | E | T | J | E | Z |
| N | G | G | C | Q | E | M | O | B | Q | S | J | D | M | H |
| W | V | E | H | U | B | P | E | L | I | T | F | O | U | C |
| O | Y | K | Q | U | S | P | M | L | U | F | N | H | S | Y |
| E | V | K | B | M | A | B | P | E | O | T | X | N | S | Q |
| K | S | E | V | T | D | O | A | F | M | R | I | G | A | A |
| A | X | P | I | Z | I | E | T | A | E | N | T | O | T | O |
| T | E | E | T | W | T | O | H | Y | U | V | T | N | N | Q |
| S | N | O | G | L | F | O | Y | W | L | E | B | G | O | L |
| T | E | M | L | P | C | I | N | A | P | T | N | O | D | C |
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