Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | I | V | T | L | G | Q | S | K | R | V | K | D | J | C |
| I | A | U | A | H | E | M | U | S | S | A | T | N | O | D |
| U | H | I | K | X | M | Y | L | C | Z | Z | Y | N | J | O |
| I | E | L | E | T | P | W | E | B | U | M | T | S | B | N |
| W | V | K | O | G | A | I | K | C | A | R | U | U | M | T |
| C | N | T | W | H | T | L | Q | O | O | B | B | I | Q | P |
| H | L | U | N | W | H | P | Q | L | T | N | L | H | W | A |
| S | T | M | E | U | Y | M | E | I | N | O | T | X | I | N |
| S | Q | M | R | P | Z | M | U | S | E | I | J | A | Y | I |
| J | E | C | S | N | O | W | Q | T | I | T | K | K | C | C |
| J | V | L | H | T | W | N | R | E | T | U | C | Q | I | T |
| D | Q | F | I | H | W | V | X | N | A | L | L | E | C | N |
| M | V | O | P | M | P | T | R | Q | P | O | Y | C | N | O |
| I | N | T | H | A | S | K | Q | U | E | S | T | I | O | N |
| R | D | O | Y | W | Q | Y | I | E | B | G | J | Q | I | M |
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