Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | O | G | P | G |
| A | O | K | N | A | C | M | O | J | I | N | G | V | I | E |
| M | N | N | L | O | D | A | X | K | O | V | Y | O | H | U |
| D | T | C | T | Y | I | W | T | I | E | L | I | M | S | V |
| X | A | G | G | R | M | T | T | N | X | G | W | V | R | T |
| Y | S | Y | W | C | O | U | S | X | O | L | Z | R | E | P |
| P | S | R | U | G | L | L | B | E | R | C | T | K | N | M |
| B | U | R | Y | O | I | L | E | Y | U | Y | E | L | W | Y |
| W | M | D | S | S | L | M | P | M | G | Q | O | Y | O | L |
| N | E | K | T | G | P | U | A | S | O | V | K | S | E | O |
| S | C | E | S | A | U | L | T | N | Z | T | T | S | K | F |
| E | N | Z | T | R | L | G | I | K | V | B | I | K | A | Z |
| A | C | H | B | Z | X | Q | E | T | F | Q | S | O | T | E |
| Z | Y | E | Y | F | D | U | N | M | U | H | Q | H | N | M |
| C | H | M | K | Z | B | A | T | H | J | P | D | Z | T | E |
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