Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | J | Q | S | D | G | I | S | T | N | O | X | E | C | T |
| A | Y | X | H | Z | S | X | Y | H | W | X | W | X | N | A |
| L | C | H | E | N | Y | N | O | I | T | U | L | O | S | K |
| Y | W | H | N | U | Z | G | K | T | S | C | I | K | J | E |
| W | Y | A | P | J | B | Y | C | X | F | T | Q | E | Y | O |
| C | E | U | T | V | Q | A | R | A | O | U | C | E | N | W |
| I | F | N | A | M | U | B | F | M | E | J | C | E | B | N |
| N | Y | H | T | A | P | M | E | S | F | O | Z | C | B | E |
| A | C | R | U | Z | Z | L | T | P | N | C | C | K | J | R |
| P | R | O | V | L | O | I | I | T | A | Z | D | J | Q | S |
| T | R | D | D | R | O | F | A | S | G | T | C | I | M | H |
| N | Y | H | T | N | U | C | W | O | T | W | I | I | S | I |
| O | W | N | I | T | T | M | D | E | A | E | L | E | X | P |
| D | O | N | T | A | S | S | U | M | E | E | N | X | N | M |
| C | X | J | Y | O | D | M | I | D | S | G | L | K | Y | T |
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