Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | Z | U | I | X | E | Z | E | L | V | G | K | Z | I | V |
| C | N | I | Y | S | S | O | Y | L | R | G | L | H | D | P |
| Y | Q | O | N | T | A | Q | H | Q | I | O | W | M | I | V |
| L | N | K | I | W | R | D | T | V | M | M | C | H | L | E |
| G | S | S | O | T | K | X | A | K | H | R | S | O | Y | L |
| B | O | G | Q | C | O | V | P | D | V | R | F | E | E | T |
| B | L | H | L | P | V | M | M | B | E | M | C | D | M | Z |
| B | U | E | H | U | L | Q | E | N | B | O | E | O | U | J |
| Z | T | V | W | L | E | P | W | L | N | X | V | N | S | B |
| M | I | Q | J | E | A | O | I | T | O | Y | W | T | S | M |
| N | O | E | U | T | E | S | A | K | T | R | L | P | A | H |
| N | N | O | I | K | T | C | I | S | P | X | T | A | T | O |
| H | K | E | A | E | T | T | D | O | F | Z | Q | N | N | D |
| A | N | T | N | A | C | Q | N | K | I | F | X | I | O | D |
| T | A | S | K | Q | U | E | S | T | I | O | N | C | D | C |
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