Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | K | X | P | K | K | T | Z | O | E | T | N | B | G | A |
| F | N | P | J | S | O | I | L | L | W | C | A | M | D | J |
| X | T | O | I | B | A | F | I | X | T | Z | M | W | N | Z |
| D | Q | W | I | H | E | M | U | S | S | A | T | N | O | D |
| J | W | U | K | T | S | P | F | M | D | M | J | G | I | O |
| T | D | R | X | I | O | R | A | G | N | X | Y | F | T | N |
| O | S | M | E | H | C | M | E | T | K | D | T | D | S | T |
| H | Y | H | T | A | P | M | E | N | I | U | W | X | E | P |
| Z | V | M | N | E | T | S | I | L | W | E | R | F | U | A |
| R | S | T | F | D | I | F | R | Q | O | O | N | S | Q | N |
| E | Y | E | C | O | N | T | A | C | T | R | E | T | K | I |
| H | R | O | I | O | E | H | C | H | C | B | T | K | S | C |
| W | S | F | B | K | J | Y | L | O | P | A | Q | N | A | L |
| W | I | T | P | S | O | L | U | T | I | O | N | W | O | T |
| G | E | J | B | E | G | L | T | Q | X | L | S | F | N | C |
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