Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | F | T | A | K | E | O | W | N | E | R | S | H | I | P |
| H | Z | O | S | Y | M | Y | F | Z | O | W | P | P | N | B |
| R | R | T | K | X | P | L | E | J | Z | Z | C | O | V | V |
| G | F | M | Q | O | A | Q | Y | C | U | P | I | W | J | N |
| H | R | S | U | B | T | W | F | B | O | T | I | T | T | Q |
| C | G | P | E | M | H | E | Q | F | O | N | N | N | F | X |
| I | J | Y | S | C | Y | B | X | M | L | E | T | E | N | O |
| N | C | Z | T | O | H | L | E | D | N | Y | F | A | K | G |
| A | F | X | I | N | L | L | R | P | O | X | C | W | C | V |
| P | H | X | O | K | O | U | I | W | A | E | P | R | G | T |
| T | T | F | N | R | H | M | T | S | L | T | B | X | N | G |
| N | B | B | T | P | T | V | F | I | T | U | I | J | I | O |
| O | F | N | B | G | O | B | M | U | O | E | X | E | V | G |
| D | O | N | T | A | S | S | U | M | E | N | N | C | N | O |
| C | E | N | R | V | U | Z | O | W | L | V | R | V | N | T |
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