Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | I | D | K | P | X | O | E | A | V | Q | K | V | H | C |
| G | N | X | N | E | E | M | U | S | S | A | T | N | O | D |
| X | L | E | M | E | I | J | O | M | M | I | Q | N | P | O |
| E | X | Y | I | J | T | L | V | N | Q | I | T | G | I | N |
| W | L | I | E | T | U | S | G | O | M | R | L | Q | H | T |
| R | L | H | Y | T | A | U | I | J | O | Q | Y | E | S | P |
| F | A | L | I | W | V | P | V | L | T | J | H | O | R | A |
| O | P | O | E | C | U | X | E | J | L | S | T | M | E | N |
| I | N | I | E | F | S | M | I | B | L | D | A | J | N | I |
| K | U | L | W | V | O | O | K | V | L | R | P | V | W | C |
| S | H | Y | C | T | Y | W | M | V | O | Y | M | C | O | L |
| Z | B | K | I | T | C | A | T | N | O | C | E | Y | E | G |
| A | E | O | L | R | E | U | V | P | D | J | Q | B | K | C |
| V | N | Y | N | O | I | T | S | E | U | Q | K | S | A | Q |
| D | S | I | F | O | G | H | Y | S | U | L | D | T | T | Y |
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