Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | S | X | D | L | P | M | B | Z | P | I | T | D | C | H |
| D | O | N | T | A | S | S | U | M | E | Y | A | B | D | J |
| F | Q | N | Z | T | F | P | F | Y | A | O | K | M | O | T |
| A | S | E | T | X | E | O | E | Q | U | F | E | R | N | C |
| M | S | O | K | R | C | C | N | N | K | B | O | H | T | T |
| I | Z | K | F | G | O | I | E | V | D | L | W | Z | P | N |
| X | X | L | Q | N | M | L | B | L | E | J | N | H | A | O |
| A | V | L | T | U | I | C | E | Z | I | P | E | N | N | I |
| Y | H | A | T | S | E | M | P | M | V | M | R | U | I | T |
| I | C | O | T | A | P | S | A | R | O | Y | S | N | C | U |
| T | M | E | A | A | C | M | T | O | K | T | H | H | C | L |
| Y | N | D | T | P | O | A | I | I | Q | W | I | R | D | O |
| S | G | H | M | K | Z | K | E | F | O | T | P | O | I | S |
| R | Y | Y | S | O | N | W | N | S | D | N | U | I | N | C |
| W | M | M | P | V | E | X | T | B | C | Y | L | V | G | J |
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