Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | Y | S | T | M | D | J | C | S | W | V | S | P | D | C |
| B | N | O | C | S | D | H | U | J | Y | X | I | X | O | L |
| L | O | L | A | H | F | E | W | H | C | H | M | N | N | H |
| B | I | U | T | A | B | X | T | O | S | Y | T | Y | T | F |
| O | T | T | N | C | L | A | V | R | D | R | O | O | A | R |
| I | S | I | O | V | P | V | E | T | O | T | J | Q | S | N |
| N | E | O | C | M | O | N | B | L | N | O | Q | Y | S | Y |
| F | U | N | E | X | W | Q | E | I | T | J | J | C | U | I |
| L | Q | X | Y | O | M | M | P | S | P | L | O | Q | M | O |
| X | K | H | E | G | O | I | A | T | A | F | B | T | E | K |
| W | S | K | I | T | I | Y | T | E | N | Z | J | M | P | Z |
| E | A | M | I | U | M | U | I | N | I | Z | B | T | V | W |
| T | S | O | I | A | P | I | E | L | C | S | D | S | P | C |
| Z | N | V | U | L | G | U | N | E | B | Q | M | I | D | E |
| I | V | I | D | B | E | B | T | B | D | H | B | U | S | D |
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