Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | U | Z | A | S | K | Q | U | E | S | T | I | O | N | C |
| S | C | X | E | C | A | S | O | L | U | T | I | O | N | M |
| T | X | A | H | L | Z | Q | P | I | V | S | G | O | E | O |
| D | N | N | T | X | I | Y | I | P | H | X | I | V | L | E |
| G | K | E | Z | N | W | M | H | J | U | T | G | J | J | A |
| A | E | M | T | H | O | U | S | B | O | Q | R | T | R | Z |
| T | M | X | H | S | D | C | R | M | H | Z | C | F | X | C |
| N | U | D | M | M | I | B | E | P | A | T | I | E | N | T |
| I | S | N | J | G | I | L | N | Y | N | G | N | S | U | W |
| X | S | I | X | B | O | C | W | M | E | B | A | T | B | L |
| M | A | N | W | R | R | G | O | S | M | M | P | U | S | G |
| L | T | A | T | U | A | C | E | M | P | A | T | H | Y | L |
| G | N | N | W | B | A | W | K | R | S | S | N | F | W | O |
| J | O | D | T | F | X | E | A | Z | I | V | O | A | B | R |
| C | D | C | P | Y | M | N | T | W | X | B | D | C | T | P |
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